Report Fraud

Report Fraud

Resources so you can protect yourself.

If you think you are a victim of identity theft please contact Platinum Bank immediately. Here are some helpful numbers.


Platinum Bank

Name Number Website
Platinum Bank (806) 792-5300 www.platinumbanktexas.com

Report a lost or stolen Debit/Credit Card

Debit Card
During regular banking hours, Monday through Friday, 8:00a to 5:00p, please contact our Retail Service Department at any of our locations, or call (806) 792-5300.
During non-banking hours, please call our debit card processor at 1 (800) 264-4274. You will be asked questions to verify your identity and your card will then be cancelled. Card re-issuance will be handled by Platinum Bank.
Credit Card
During banking and non-banking hours, please call our credit card processor at 1 (800) 556-5678. The card processor’s customer service department will handle the card cancellation and re-issuance.

Credit Bureaus

Name Number Website
Equifax (800) 525-6285 www.equifax.com
Experian (888) 397-3742 www.experian.com
TransUnion (800) 680-7289 www.transunion.com

Each year, you are entitled to one free credit report through www.annualcreditreport.com or by calling 1 (877) 322-8228.

Request a copy of your Social Security statements at www.ssa.gov/mystatement to be sure that you are the only person using your social security number for employment.


Additional information on Identity Theft and Fraud

Name Website
Federal Trade Commission Identity Theft
Privacy & Security
FDIC Identity Theft & Fraud