Lost/Stolen Debit or Credit Card
Restoring your piece of mind.
Operators are standing by 24/7 to stop fraud in its tracks.
Report a lost or stolen Debit/Credit Card
- Debit Card
- During regular banking hours, Monday through Friday, 8:00a to 5:00p, please contact our Retail Service Department at any of our locations, or call (806) 792-5300.
- During non-banking hours, please call our debit card processor at 1 (800) 264-4274. You will be asked questions to verify your identity and your card will then be cancelled. Card re-issuance will be handled by Platinum Bank.
- Credit Card
- During banking and non-banking hours, please call our credit card processor at 1 (800) 556-5678. The card processor’s customer service department will handle the card cancellation and re-issuance.