Consumer Alerts

Notices to keep you informed.

Equifax Breach

The highly publicized Equifax data breach potentially affects 143 million U.S. consumers. For more information, please go to The following steps can be taken by consumers to help protect against fraud and identity theft:

  1. Enroll in the free security monitoring services offered by Equifax -
  2. Place a security freeze on your credit file with each of the credit bureaus:

    Please note a fee may be incurred when placing a security freeze on your credit file. The security freeze will need to be lifted when applying for new extensions of credit.
  3. Monitor your accounts for unauthorized activity and report unauthorized activity immediately.
  4. Use Platinum Bank’s online and mobile banking platforms to set up alerts to notify you of transactions.
  5. When not using your debit card, make sure it is turned off using the card management feature on Platinum Bank’s online and mobile banking platforms.
  6. Keep your PINs and passwords a secret. Refrain from duplicating passwords, and remember to change your passwords on a regular basis.
  7. Obtain a copy of your credit report. Each year, you are entitled to one free credit report through
  8. Additional protection can be obtained through a number of outside credit monitoring and identity theft services.

Please call (806) 698-5133 with any specific questions or concerns.

Debit Card Alert

There is a new debit card scam across the country! Phone calls with automated voice messages are informing individuals their debit card has been locked. The message then instructs them to press 1 to reactivate their card and asks them to enter their debit card number and PIN. DO NOT ENTER THIS INFORMATION! THIS IS A FRAUDULENT CALL. Platinum Bank will never send a pre-recorded message to inform our customers of debit card fraud. For information/questions, please contact us at 806.792.5300.

E-mails fraudulently claiming to be from the FDIC

Chief Executive Officer (also of interest to Security Officer)
Consumer Alert
E-mails fraudulently claiming to be from the FDIC are attempting to get recipients to click on a link, which may ask them to provide sensitive personal information. These e-mails falsely indicate that FDIC deposit insurance is suspended until the requested customer information is provided.
FDIC-Supervised Banks (Commercial and Savings)
Paper copies of FDIC Special Alerts may be obtained through the FDIC's Public Information Center, 877-275-3342 or 703-562-2200.

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC. The e-mail informs the recipient that "in cooperation with the Department of Homeland Security, federal, state and local governments…" the FDIC has withdrawn deposit insurance from the recipient's account "due to account activity that violates the Patriot Act." It further states deposit insurance will remain suspended until identity and account information can be verified using a system called "IDVerify." If consumers go to the link provided in the e-mail, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient's computer.

This e-mail is fraudulent. It was not sent by the FDIC. It is an attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the e-mail and should NOT under any circumstances provide any personal information through this media.

The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to

For your reference, FDIC Special Alerts may be accessed from the FDIC's website. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit the FDIC's website.

Sandra L. Thompson, Director
FDIC: Division of Supervision and Consumer Protection